Frequently Asked Questions
What is virgin hair?
- Virgin hair is hair that hasn't been chemically processed or altered.
What is Swiss lace?
- Swiss lace is a type of lace used for lace closures, frontals, and full lace wigs. Swiss lace is the thinnest and blends better on all skin types for a less visible appearance.
How long does the hair last?
- Our hair extensions last a GUARANTEED 6 months to 1+ years with proper care.
How do I take care of my extensions?
- Please refer to our "Hair Care Tips" page
Is it mandatory for me to co-wash my extensions before installing?
-It's not mandatory, however it will guarantee the best looking results upon installation
Can I request the color of my extensions? Ex: "Can I order a 1b"?
- Unfortunately you can not, our hair comes in a natural brown color, because each bundle comes from a different donor all of your bundles might be a different shades of brown ranging from 1b-4 (Don't worry they'll all blend, or you can take a trip to your local beauty supply store and purchase inexpensive alcohol free hair dye).
Can I bleach/color my extensions?
-YES!, you can color, curl, and bleach your extensions, It is HIGHLY suggested that you visit a licensed professional for all coloring services to prevent over-processing and ruining your investment :(
What is Co-Washing?
- Co washing is a washing process using a cleansing conditioner or regular conditioner only no shampoo
Can I request that my order be shipped through a different mailing service?
- Unfortunately you can not, all orders are shipped through the United States Postal Service.
Can I track my package?
- Yes click the track package page and click the link directing you to usps.com/tracking, please allow 24-48 hours for the post office to update your tracking number detail status.
Can I make changes to my order?
- Once your order has been placed and you feel changes are necessary hit the "contact" button on the far right lower side of the homepage as soon as possible, please include your order number and your changes. We will email you within 24-48 hours regarding the approval or denial of the change request to your order.
How long is shipping?
- It takes 1-3 business days for your order to process. Once your order has been processed please allow an additional 3-10 business days for you to receive your order through U.S.P.S. All orders placed after 6:30 pm EST will not be processed until the following business days.
Why was my order cancelled?
-Order cancellations come from the result of our merchant not being able to verify both your billing and shipping address. In this case you will need to make sure your billing and shipping address match and are correct or use an alternate form of payment. (ie; different debit card/credit card where the shipping and billing address match)
My hair is shedding more than normal what do I do?
- Our hair has VERY minimum shedding so, if your hair is shedding it means your wefts were cut promoting more shedding, a weft sealant or hair glue may fix this, or your hair extensions are dry and IN NEED of a Co-Wash and Deep Conditioning. Please visit our "Hair Care Tips" page for additional help on hair care
Thank YOU! current and future #ItGirls for taking out the time to read our F.A.Q page any additional questions or concerns please feel free to contact us at: [email protected]